Frequently Asked Questions
1
I am currently not in Nigeria, how can I open an account?
If you already have a (BVN) Bank Verification Number, you can open an account online using the PremiumTrust Mobile App. Kindly visit the google play and App stores to download the PremiumTrust Mobile App to get started.
2
How can I submit a dispute on my account with PremiumTrust Bank?
Please call the Premium Care team on 0700PREMIUMTRUST (07007736486) or send an email to contactpremium@premiumtrustbank.com. Alternatively, kindly engage us on our social media handles , Facebook & Instagram @ PremiumTrust, Twitter - @ThePremiumTrustBank
3
How can I increase my transaction limit on my PremiumTrust mobile app?
Click on the Menu Icon, Select Profile => limit management => select the preferred option (individual or corporate) => follow the prompt => proceed to change your password
4
What is the maximum transfer amount on the PremiumBank mobile app
Individuals - N5m daily / N1m per transaction and Corporate Account - N30m daily / N5m per transaction
5
How much is the Debit card?
The cost of a PremiumTrust Debit Card is N1,075 (VAT inclusive)
6
How do I get my PremiumTrust Debit Card?
Kindly visit the closest PremiumTrust Bank to you to request for a Debit card. Alternatively, you can submit your request via our Mobile App.
7
What Is The Maximum Amount I Can Withdraw using my PremiumTrust Debit Card on the ATM?
You can withdraw a maximum of ₦150,000 per day.
8
I have forgotten my debit card PIN, what do I do?
Kindly visit the nearest PremiumTrust Branch to reset your Debit Card Pin
9
How do I save or invest on my PremiumTrust Mobile App
Please click on the Menu Icon, Select Investment => Book investment => select the amount (Minimum of N10,000) => select your preferred duration => select funding account => Submit.
10
How do I open an account for my child?
The Premium Minor Savings Account has been specifically designed to allow Parents and Guardians save money for their children. Requirements are - BVN of Parents/Guardian, Valid ID of Parents/Guardian, Passport photograph of parent and guardian, Birth certificate of child, and passport photograph of child.
11
How can I reset my Mobile App password?
This is a self-service feature available on your mobile App. Go to your home page => click on the Login icon => Input your username => click on ‘forgot password’ => follow the prompt => proceed to change your password
12
While onboarding, I didn’t receive my OTP, what should I do?
Kindly visit your BVN enrolled Bank to update your new number.
13
Will the PremiumTrust Bank App work on my phone?
The PremiumTrust Mobile app works on phones operating on IOS and Android for all versions.