1.1.1 Data Protection and Privacy Statement
At PremiumTrust Bank we treat your personal information as private and confidential.
This policy (together with our Terms and Conditions) sets out the basis upon which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By continuing to visit our website www.premiumtrustbank.com and other PremiumTrust Bank customer touchpoints, you accept and consent to the practices described in this policy.
1.1.2 Use of Data
PremiumTrust Bank will ensure your data is:
• Processed lawfully.
• Collected and maintained for a specific purpose.
• Retained no longer than necessary; and
• Kept securely
PremiumTrust Bank will use the personal information we ask for to identify you, provide services for you, to communicate with you, and to make our services better. We may also use your personal information to market our products and services to you that may be of interest to you. Please note that we may also collect, use and exchange your information in other ways permitted by law. However, you can contact us and request that we delete your information from our mailing list if you do not wish to continue receiving our promotions.
We may divulge individual data to any individual performing review, lawful, operational, or different services for us. We will utilize data which does not identify the person for these exercises at whatever point achievable. Data divulged to vendors or contractors for operational purposes may not be re-disclosed to others by such a vendor or contractor. We may divulge individual data where it is required by law to do so or by a court order.
1.1.4 Disclosures to Third Parties
Data about you that is accessible to you by means of www.premiumtrustbank.com, including your personal data, can become subject to the legal systems and laws in force in the country where the data is held, received or stored by you or us. Such data can become subject to disclosure pursuant to the laws of the country.
We may reveal your name and other personal data and other monetary data about you at the request of regulatory agencies or in connection with an examination of us as a bank. This information could be revealed to internal and external attorneys or auditors, and to any persons whom we are required by law to make such revelations.
1.1.6 Data Protection on the Internet
At PremiumTrust Bank we utilize encryption innovation to ensure the transmission of data to or from you by means of www.premiumtrustbank.com. For security reasons and to protect the security of your information, access to www.premiumtrustbank.com is restricted to authorized users only. However, because information about you, your account data and other transactions can be accessed through a public network, the Internet, there can be no guarantee that your account information will remain secure and you accept the risk that unauthorized persons may view such information. If you believe that an unauthorized person has accessed your information provided via the website, please contact PremiumTrust Bank immediately.
1.1.7 Automated Processing
We sometimes use automated systems and software to help us reach decisions about you, for example, to make credit decisions, to carry out security, fraud and money laundering checks, or to process your data when you apply for some of our products and services.
This type of processing is carried out under lawful basis, and you can contact us to request that automated processing be reviewed by a human being if you detect any inaccuracies in your personal data.
1.1.8 Information we share
PremiumTrust Bank, in efforts to provide you with excellent products and services may share your information in order to provide you with products or services you’ve requested. We may also share your information where we have a public or legal duty to do so, when we need it to conclude regulatory reporting and when we have requested and received your permission to share it.
We may share your personal data with others for a few reasons including:
- With our affiliated entities: We may share your Personal Data with entities affiliated to us to, among other things, provide the Service you have requested or authorized to help detect and prevent potentially illegal and fraudulent acts and other violations of our policies and agreements.
- We share Personal Data with other financial institutions that we have partnered with to provide the Service.
- With other third parties for our business and other legal purposes and as permitted or required by law.
We do not sell, trade, or otherwise transfer your personally identifiable information to unaffiliated third parties. This does not include Application Support team and other parties who assist us in operating the Platform and providing the Service to you. We may also release your information when we believe release is appropriate to comply with the law, enforce our Platform policies, or protect ours or others’ rights, property, or safety.
1.1.9 How we protect your information
To protect your personal Data we maintain technical, physical, and administrative security measures designed to provide reasonable protection for your Personal Data against loss, misuse, unauthorized access, disclosure, and alteration. The security measures include firewalls, data encryption, physical access controls to our data centres, and information access authorization controls. Although we have taken measures to secure and keep your information confidential, because the security of your data is important to us, please be aware that no method of transmission over the Internet, or method of electronic storage can always guarantee 100% security. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security, you are responsible for securing and maintaining the privacy of your password and Account/profile registration information and verifying that the Personal Data we maintain about you is valid, accurate and up to date. If we receive instructions using your profile information, we will consider that you have authorized the instructions and process your instruction accordingly and without incurring any liability for doing so.
1.1.10 Where we store your Information
1.1.11 How long we store your information
We will keep your personal data for as long as we have a relationship with you, i.e., for as long as you use the Service, or partake in surveys. Once that relationship with you has come to an end (e.g., following closure of your account), we will not gather or collect any new information about you. Once the relationship is over, we will only retain personal data as long as it required for the purpose for which you have given it and as required by law. subject to our maintaining accurate financial records, operational, legal and regulatory requirements.
Data which is not retained is securely destroyed when it is identified that it is no longer needed for the purposes for which it was collected.
1.1.12. Your rights
You have certain rights available to you, these include
• The right to access your personal information held by us. Your right of access can be exercised by sending an email to email@example.com.
• The right to rectify inaccurate or incomplete information.
•The right to withdraw consent for processing in cases where consent has previously been given by using any unsubscribe links at the bottom of our emails or by sending an email to firstname.lastname@example.org.
• The right to restrict or object to processing of your personal data. We might continue to process your data if there are valid legal or operational reasons
You also have the right to:
• Request that your personal data be made available to you in a common electronic format and/or request that such data be sent to a third party.
• Request that your information be erased. We might continue to retain such data if there are valid legal, regulatory or operational reasons.
•Maintain accurate information
Keeping your account information accurate and up to date is very important. You have access to your account information, which includes your contact information, account balances, transactions and similar information through various means, such as account statements, SMS Banking, Social Media Banking and Internet Banking.
If you discover any inaccuracies in your personal information, please promptly notify us, via our branch network or Contact Centre, and provide the required documentary evidence, to enable us to implement the necessary updates or changes.
1.1.13. Third party sites and services
PremiumTrust’s websites, products, applications, and services may contain links to third-party websites, products and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties, which may include such things as location data or contact details is governed by their privacy practices and PremiumTrust will not be liable for any breach of confidentiality or privacy of your information on such sites. We encourage you to learn about the privacy practices of those third parties.
1.1.14 Information shared socially
The Service may allow you to connect and share your actions, comments, content, and information publicly or with friends. We are not responsible for maintaining the confidentiality of any information you share publicly or with friends. The Service may also allow you to connect with us on, share on, and use third-party websites, applications, and services. Please be mindful of your personal privacy needs and the privacy needs of others, as you choose whom to connect with and what to share and make public. We cannot control the privacy or security of information you choose to make public or share with others. We also do not control the privacy practices of third parties. Please contact those sites and services directly if you want to learn about their privacy practices.
1.1.15 Transfer across borders
Sometimes we will process your personal information in other countries, either to carry out your instructions or for ordinary business purposes. Some countries may not have the same level of protection. If necessary, we will ask the party to whom we transfer your personal information to agree to our privacy principles, associated policies and practices.
1.1.16 Social Media Platforms
1.1.17 Privacy of Minors
The services on the Website are not directed to anyone under the age of 18. We do not knowingly collect names, email addresses, or any other personal data from minors or other individuals who are not legally able to usethe Platform. We do not allow minors under the age of 18 to open accounts nor provide Services for anyone less than 18 years of age without the consent of a guardian. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we obtain actual knowledge that we have collected Personal Data from a person under the age of 18, we reserve the right to delete it, unless we are legally obligated to retain such data.
1.1.18 Promotional messages
PremiumTrust may sometimes contact you with products or services that we think may be of interest to you. If you don’t want to receive such promotional materials from us, you can opt out at any time by using any unsubscribe links at the bottom of our emails or by sending an email to email@example.com.
1.1.19 Complaints Resolution
Where you have any complaints as regards your privacy or personal data, kindly submit such complaint to us first by sending an email to firstname.lastname@example.org or address your complaint to “The Data Protection Officer” at Plot 1612, Adeola Hopewell Street, Victoria Island, Lagos State, Nigeria. If you are not satisfied with our response, you can contact any regulatory body you deem fit to resolve your request.
We will ensure all complaints are resolved in a timely manner consistent with all relevant regulatory provisions.